{"id":3893,"date":"2018-05-08T21:43:12","date_gmt":"2018-05-08T13:43:12","guid":{"rendered":"https:\/\/ixyzero.com\/blog\/?p=3893"},"modified":"2018-05-08T21:43:12","modified_gmt":"2018-05-08T13:43:12","slug":"5whys%e5%88%86%e6%9e%90%e6%b3%95","status":"publish","type":"post","link":"https:\/\/ixyzero.com\/blog\/archives\/3893.html","title":{"rendered":"5whys\u5206\u6790\u6cd5"},"content":{"rendered":"<p>=Start=<\/p>\n<h4 id=\"id-\u6a21\u677f-\u7f18\u7531\uff1a\">\u7f18\u7531\uff1a<\/h4>\n<p>\u6700\u8fd1\u5728\u5b9e\u9645\u5de5\u4f5c\u4e2d\u6709\u78b0\u5230\u4e00\u4e9b\u770b\u8d77\u6765\u6bd4\u8f83\u4f4e\u7ea7\u7684\u95ee\u9898\uff0c\u4f46\u662f\u53c8\u5b9e\u5b9e\u5728\u5728\u7684\u53d1\u751f\u5728\u81ea\u5df1\u6216\u65c1\u8fb9\u7684\u4eba\u8eab\u4e0a\u3002\u611f\u89c9\u8fd8\u662f\u603b\u7ed3\u3001\u601d\u8003\u7684\u4e0d\u591f\uff0c\u9700\u8981\u597d\u597d\u8865\u5145\u3001\u63d0\u5347\u4e00\u4e0b\u3002\u8fd9\u91cc\u5148\u4ece\u95ee\u9898\u539f\u56e0\u5206\u6790\u65b9\u6cd5\u5f00\u59cb\u2014\u2014\u300c5 Whys\u5206\u6790\u6cd5\u300d\u3002<\/p>\n<h4 id=\"id-\u6a21\u677f-\u6b63\u6587\uff1a\">\u6b63\u6587\uff1a<\/h4>\n<h5 id=\"id-\u6a21\u677f-\u53c2\u8003\u89e3\u7b54\uff1a\">\u53c2\u8003\u89e3\u7b54\uff1a<\/h5>\n<h5 id=\"5whys-\">5whys\u5206\u6790\u6cd5<\/h5>\n<p><span style=\"color: #ff0000;\"><strong>5whys\u5206\u6790\u6cd5\uff0c\u53c8\u540dwhy-why\u5206\u6790\u6cd5\uff0c\u5b83\u662f\u6839\u672c\u539f\u56e0\u5206\u6790\uff08Root Cause Analysis\uff09 \u7684\u4e00\u79cd\u5177\u4f53\u65b9\u6cd5\uff0c\u9002\u7528\u4e8e\u53bb\u5206\u6790\u4e00\u4e9b\u7b80\u5355\u548c\u96be\u5ea6\u9002\u4e2d\u7684\u95ee\u9898\u3002<\/strong><\/span>\u7b80\u5355\u7684\u8bf4\uff0c\u5c31\u662f\u9488\u5bf9\u95ee\u9898\u6301\u7eed\u7684\u95ee5\u4e2a\u4e3a\u4ec0\u4e48(\u901a\u5e38\u9700\u8981\u81f3\u5c115\u4e2a\u201c\u4e3a\u4ec0\u4e48\u201d\uff0c\u4f465\u4e2awhy\u4e0d\u662f\u8bf4\u4e00\u5b9a\u5c31\u662f5\u4e2a\uff0c\u53ef\u80fd\u662f1\u4e2a\uff0c\u4e5f\u53ef\u80fd\u662f10\u90fd\u6ca1\u6709\u6293\u5230\u6839\u539f)\uff0c\u901a\u8fc7\u8fd9\u6837\u4e00\u79cd\u5206\u6790\u601d\u8def\uff0c\u80fd\u5f88\u5feb\u627e\u5230\u95ee\u9898\u6df1\u5c42\u6b21\u7684\u6839\u672c\u539f\u56e0\u4ee5\u53ca\u5de5\u4f5c\u6d41\u7a0b\u4e0a\u7684\u6f0f\u6d1e\uff0c\u5e76\u636e\u6b64\u518d\u5236\u5b9a\u9884\u9632\u63aa\u65bd\uff0c\u9632\u6b62\u95ee\u9898\u91cd\u65b0\u51fa\u73b0\u6216\u518d\u6b21\u53d1\u751f\uff0c\u5927\u5927\u964d\u4f4e\u89e3\u51b3\u95ee\u9898\u7684\u6210\u672c\u3002<\/p>\n<hr \/>\n<h5 id=\"5whys-\">5whys\u5206\u6790\u6cd5\u95ee\u9898\u89e3\u51b3\u65b9\u6cd5\u7684\u57fa\u672c\u6b65\u9aa4<\/h5>\n<p><b>\u6b65\u9aa4 1: \u8bc6\u522b\u95ee\u9898<\/b><\/p>\n<p>\u5728\u65b9\u6cd5\u7684\u7b2c\u4e00\u6b65\u4e2d\uff0c\u4f60\u5f00\u59cb\u4e86\u89e3\u4e00\u4e2a\u53ef\u80fd\u5927\u3001\u6a21\u7cca\u6216\u590d\u6742\u7684\u95ee\u9898\u3002\u4f60\u638c\u63e1\u4e00\u4e9b\u4fe1\u606f\uff0c\u4f46\u4e00\u5b9a\u6ca1\u6709\u638c\u63e1\u8be6\u7ec6\u4e8b\u5b9e\u3002<\/p>\n<p>\u95ee\uff1a\u6211\u77e5\u9053\u4ec0\u4e48?<\/p>\n<p><b>\u6b65\u9aa4 2: <span style=\"color: #ff0000;\">\u6f84\u6e05\u95ee\u9898<\/span><\/b><\/p>\n<p>\u65b9\u6cd5\u4e2d\u63a5\u4e0b\u6765\u7684\u6b65\u9aa4\u662f\u6f84\u6e05\u95ee\u9898\u3002\u4e3a\u5f97\u5230\u66f4\u6e05\u695a\u7684\u7406\u89e3\uff0c\u95ee\uff1a<\/p>\n<ul>\n<li>\u5b9e\u9645\u53d1\u751f\u4e86\u4ec0\u4e48\uff1f<\/li>\n<li>\u5e94\u8be5\u53d1\u751f\u4ec0\u4e48\uff1f<\/li>\n<\/ul>\n<p><b>\u6b65\u9aa4 3: \u5206\u89e3\u95ee\u9898<\/b><\/p>\n<p>\u5728\u8fd9\u4e00\u6b65\uff0c\u5982\u679c\u5fc5\u8981\uff0c\u5c06\u95ee\u9898\u5206\u89e3\u4e3a\u5c0f\u7684\u3001\u72ec\u7acb\u7684\u5143\u7d20\u3002<\/p>\n<ul>\n<li>\u5173\u4e8e\u8fd9\u4e2a\u95ee\u9898\u6211\u8fd8\u77e5\u9053\u4ec0\u4e48\uff1f<\/li>\n<li>\u8fd8\u6709\u5176\u4ed6\u5b50\u95ee\u9898\u5417\uff1f<\/li>\n<\/ul>\n<p><b>\u6b65\u9aa4 4: \u67e5\u627e\u539f\u56e0\u8981\u70b9 (PoC)<\/b><\/p>\n<p>\u73b0\u5728\uff0c\u7126\u70b9\u96c6\u4e2d\u5728\u67e5\u627e\u95ee\u9898\u539f\u56e0\u7684\u5b9e\u9645\u8981\u70b9\u4e0a\u3002\u4f60\u9700\u8981\u8ffd\u6eaf\u6765\u4e86\u89e3\u7b2c\u4e00\u624b\u7684\u539f\u56e0\u8981\u70b9\u3002\u95ee\uff1a<\/p>\n<ul>\n<li>\u6211\u9700\u8981\u53bb\u54ea\u91cc\uff1f<\/li>\n<li>\u6211\u9700\u8981\u770b\u4ec0\u4e48\uff1f<\/li>\n<li>\u8c01\u53ef\u80fd\u638c\u63e1\u6709\u5173\u95ee\u9898\u7684\u4fe1\u606f\uff1f<\/li>\n<\/ul>\n<p><b>\u6b65\u9aa45: \u628a\u63e1\u95ee\u9898\u7684\u503e\u5411<\/b><\/p>\n<p>\u8981\u628a\u63e1\u95ee\u9898\u7684\u503e\u5411\uff0c\u95ee\uff1a<\/p>\n<ul>\n<li>\u8c01\uff1f<\/li>\n<li>\u54ea\u4e2a\uff1f<\/li>\n<li>\u4ec0\u4e48\u65f6\u95f4\uff1f<\/li>\n<li>\u591a\u5c11\u9891\u6b21\uff1f<\/li>\n<li>\u591a\u5927\u91cf\uff1f<\/li>\n<\/ul>\n<p>\u5728\u95ee\u4e3a\u4ec0\u4e48\u4e4b\u524d\uff0c\u95ee\u8fd9\u4e9b\u95ee\u9898\u662f\u5f88\u91cd\u8981\u7684\u3002<\/p>\n<p><b>\u6b65\u9aa4 6: \u8bc6\u522b\u5e76\u786e\u8ba4\u5f02\u5e38\u73b0\u8c61\u7684\u76f4\u63a5\u539f\u56e0\u3002<\/b><\/p>\n<p>\u5982\u679c\u539f\u56e0\u662f\u53ef\u89c1\u7684\uff0c\u9a8c\u8bc1\u5b83\u3002\u5982\u679c\u539f\u56e0\u662f\u4e0d\u53ef\u89c1\u7684\uff0c\u8003\u8651\u6f5c\u5728\u539f\u56e0\u5e76\u6838\u5b9e\u6700\u53ef\u80fd\u7684\u539f\u56e0\u3002\u4f9d\u636e\u4e8b\u5b9e\u786e\u8ba4\u76f4\u63a5\u539f\u56e0\u3002\u95ee\uff1a<\/p>\n<ul>\n<li>\u8fd9\u4e2a\u95ee\u9898\u4e3a\u4ec0\u4e48\u53d1\u751f\uff1f<\/li>\n<li>\u6211\u80fd\u770b\u89c1\u95ee\u9898\u7684\u76f4\u63a5\u539f\u56e0\u5417\uff1f<\/li>\n<li>\u5982\u679c\u4e0d\u80fd\uff0c\u6211\u6000\u7591\u4ec0\u4e48\u662f\u6f5c\u5728\u539f\u56e0\u5462\uff1f<\/li>\n<li>\u6211\u600e\u4e48\u6838\u5b9e\u6700\u53ef\u80fd\u7684\u6f5c\u5728\u539f\u56e0\u5462\uff1f<\/li>\n<li>\u6211\u600e\u4e48\u786e\u8ba4\u76f4\u63a5\u539f\u56e0\uff1f<\/li>\n<\/ul>\n<p><b>\u6b65\u9aa4 7: \u4f7f\u7528\u201c5\u4e2a\u4e3a\u4ec0\u4e48\u201d\u8c03\u67e5\u65b9\u6cd5\u6765\u5efa\u7acb\u4e00\u4e2a\u901a\u5411\u6839\u672c\u539f\u56e0\u7684\u539f\u56e0\/\u6548\u679c\u5173\u7cfb\u94fe\u3002<\/b><\/p>\n<p>\u95ee\uff1a<\/p>\n<ul>\n<li>\u5904\u7406\u76f4\u63a5\u539f\u56e0\u4f1a\u9632\u6b62\u518d\u53d1\u751f\u5417\uff1f<\/li>\n<li>\u5982\u679c\u4e0d\u80fd\uff0c\u6211\u80fd\u53d1\u73b0\u4e0b\u4e00\u7ea7\u539f\u56e0\u5417\uff1f<\/li>\n<li>\u5982\u679c\u4e0d\u80fd\uff0c\u6211\u6000\u7591\u4ec0\u4e48\u662f\u4e0b\u4e00\u7ea7\u539f\u56e0\u5462\uff1f<\/li>\n<li>\u6211\u600e\u4e48\u624d\u80fd\u6838\u5b9e\u548c\u786e\u8ba4\u4e0b\u4e00\u7ea7\u6709\u539f\u56e0\u5462\uff1f<\/li>\n<li>\u5904\u7406\u8fd9\u4e00\u7ea7\u539f\u56e0\u4f1a\u9632\u6b62\u518d\u53d1\u751f\u5417\uff1f<\/li>\n<\/ul>\n<p>\u5982\u679c\u4e0d\u80fd\uff0c\u7ee7\u7eed\u95ee\u201c\u4e3a\u4ec0\u4e48\u201d\u76f4\u5230\u627e\u5230\u6839\u672c\u539f\u56e0\u3002<\/p>\n<p>\u5728\u5fc5\u987b\u5904\u7406\u4ee5\u9632\u6b62\u518d\u53d1\u751f\u7684\u539f\u56e0\u5904\u505c\u6b62\uff0c\u95ee\uff1a<\/p>\n<ul>\n<li>\u6211\u5df2\u7ecf\u627e\u5230\u95ee\u9898\u7684\u6839\u672c\u539f\u56e0\u4e86\u5417\uff1f<\/li>\n<li>\u6211\u80fd\u901a\u8fc7\u5904\u7406\u8fd9\u4e2a\u539f\u56e0\u6765\u9632\u6b62\u518d\u53d1\u751f\u5417\uff1f<\/li>\n<li>\u8fd9\u4e2a\u539f\u56e0\u80fd\u901a\u8fc7\u4ee5\u4e8b\u5b9e\u4e3a\u4f9d\u636e\u7684\u539f\u56e0\/\u6548\u679c\u5173\u7cfb\u94fe\u4e0e\u95ee\u9898\u8054\u7cfb\u8d77\u6765\u5417\uff1f<\/li>\n<li>\u8fd9\u4e2a\u94fe\u901a\u8fc7\u4e86\u201c\u56e0\u6b64\u201d\u68c0\u9a8c\u4e86\u5417\uff1f<\/li>\n<li>\u5982\u679c\u6211\u518d\u95ee\u201c\u4e3a\u4ec0\u4e48\u201d\u4f1a\u8fdb\u5165\u53e6\u4e00\u4e2a\u95ee\u9898\u5417\uff1f<\/li>\n<\/ul>\n<p>\u786e\u8ba4\u4f60\u5df2\u7ecf\u4f7f\u7528\u201c\uff15\u4e2a\u4e3a\u4ec0\u4e48\u201d\u8c03\u67e5\u65b9\u6cd5\u6765\u56de\u7b54\u8fd9\u4e9b\u95ee\u9898\u3002<\/p>\n<ul>\n<li>\u4e3a\u4ec0\u4e48\u6211\u4eec\u6709\u4e86\u8fd9\u4e2a\u95ee\u9898\uff1f<\/li>\n<li>\u4e3a\u4ec0\u4e48\u95ee\u9898\u4f1a\u5230\u8fbe\u987e\u5ba2\u5904\uff1f<\/li>\n<li>\u4e3a\u4ec0\u4e48\u6211\u4eec\u7684\u7cfb\u7edf\u5141\u8bb8\u95ee\u9898\u53d1\u751f\uff1f<\/li>\n<\/ul>\n<p><b>\u6b65\u9aa4 8: \u91c7\u53d6\u660e\u786e\u7684\u63aa\u65bd\u6765\u5904\u7406\u95ee\u9898<\/b><\/p>\n<p>\u4f7f\u7528\u4e34\u65f6\u63aa\u65bd\u6765\u53bb\u5904\u5f02\u5e38\u73b0\u8c61\u76f4\u5230\u6839\u672c\u539f\u56e0\u80fd\u591f\u88ab\u5904\u7406\u6389\u3002\u95ee\uff1a<\/p>\n<ul>\n<li>\u4e34\u65f6\u63aa\u65bd\u4f1a\u904f\u6b62\u95ee\u9898\u76f4\u5230\u6c38\u4e45\u89e3\u51b3\u63aa\u65bd\u80fd\u88ab\u5b9e\u65bd\u5417\uff1f<\/li>\n<\/ul>\n<p>\u5b9e\u65bd<a title=\"\u7ea0\u6b63\u63aa\u65bd\" href=\"http:\/\/wiki.mbalib.com\/wiki\/%E7%BA%A0%E6%AD%A3%E6%8E%AA%E6%96%BD\">\u7ea0\u6b63\u63aa\u65bd<\/a>\u6765\u5904\u7406\u6839\u672c\u539f\u56e0\u4ee5\u9632\u6b62\u518d\u53d1\u751f\u3002\u95ee\uff1a<\/p>\n<ul>\n<li>\u7ea0\u6b63\u63aa\u65bd\u4f1a\u9632\u6b62\u95ee\u9898\u53d1\u751f\u5417\uff1f<\/li>\n<\/ul>\n<p>\u8ddf\u8e2a\u5e76\u6838\u5b9e\u7ed3\u679c\u3002\u95ee\uff1a<\/p>\n<ul>\n<li>\u89e3\u51b3\u65b9\u6848\u6709\u6548\u5417\uff1f<\/li>\n<li>\u6211\u5982\u4f55\u786e\u8ba4\uff1f<\/li>\n<\/ul>\n<hr \/>\n<h5>\u5229\u75285whys\u5206\u6790\u6cd5\u8fdb\u884cCaseStudy\u539f\u56e0\u5206\u6790\u7684\u51e0\u4e2a\u6b65\u9aa4<\/h5>\n<h6>Step 1\uff1a\u5bf9\u4e8b\u6545\u8fdb\u884c\u8be6\u7ec6\u63cf\u8ff0<\/h6>\n<blockquote>\n<p style=\"padding-left: 30px;\"><strong>\u201cIf I had an hour to save the world,I would spend 59 minutes defining the problem and one minute finding solutions.\u201d<br \/>\n\u2013 Albert Einstein<\/strong><\/p>\n<\/blockquote>\n<p>\u5bf9\u4e8e\u4e8b\u6545\u8fdb\u884c\u5b9a\u4e49\u548c\u63cf\u8ff0\u6bd4\u8f83\u91cd\u8981\uff0c\u8fd9\u4e00\u6b65\u4e0d\u53ef\u7701\u7565\u3002\u5728\u63cf\u8ff0\u4e8b\u6545\u65f6\uff0c\u6211\u4eec\u57fa\u4e8e5W2H\uff08What\uff0cWho\uff0cWhere\uff0cWhen\uff0cWhy\uff0cHow\uff0cHow much\uff09\u5206\u6790\u6cd5\u6765\u5bf9\u4e8b\u6545\u8fdb\u884c\u63cf\u8ff0\uff0c\u8bf4\u6e05\u695a\u4e8b\u6545\u53d1\u751f\u7684\u65f6\u95f4\uff0c\u5730\u70b9\uff0c\u53d1\u73b0\u4eba\uff0c\u600e\u6837\u89e3\u51b3\u7684\uff0c\u89e3\u51b3\u7684\u65f6\u95f4\u7b49\u7b49\u3002<\/p>\n<ul>\n<li>What\uff1a\u63cf\u8ff0\u4e0b\u53d1\u751f\u4e86\u4ec0\u4e48\u95ee\u9898\u3002<\/li>\n<li>Who\uff1a\u63cf\u8ff0\u4e0b\u8d23\u4efb\u4eba\u662f\u8c01\uff0c\u8c01\u53d1\u73b0\u7684\u95ee\u9898\uff0c\u8c01\u89e3\u51b3\u7684\u95ee\u9898\u3002<\/li>\n<li>Where\uff1a\u63cf\u8ff0\u4e0b\u5728\u54ea\u91cc\u53d1\u73b0\u7684\u4e8b\u6545\u3002<\/li>\n<li>When\uff1a\u63cf\u8ff0\u4e0b\u4e8b\u6545\u7684\u65f6\u95f4\u56e0\u7d20\uff0c\u4ec0\u4e48\u65f6\u5019\u53d1\u73b0\u7684\u4e8b\u6545\uff0c\u4ec0\u4e48\u65f6\u95f4\u89e3\u51b3\u7684\u4e8b\u6545\u3002<\/li>\n<li>Why\uff1a\u63cf\u8ff0\u4e0b\u4e3a\u4ec0\u4e48\u662f\u4e2a\u4e8b\u6545\uff0c\u5f3a\u8c03\u4e8b\u6545\u7684\u5f71\u54cd\u3002<\/li>\n<li>How\uff1a\u63cf\u8ff0\u4e0b\u4e8b\u6545\u662f\u600e\u6837\u88ab\u89e3\u51b3\u7684\u3002<\/li>\n<li>How much\uff1a\u63cf\u8ff0\u4e0b\u4e8b\u6545\u7684\u53ef\u91cf\u5316\u7684\u5f71\u54cd\u8303\u56f4\u548c\u9020\u6210\u7684\u635f\u5931\uff0c\u5f71\u54cd\u4e86\u591a\u5c11\u7528\u6237\uff0c\u9020\u6210\u4e86\u591a\u5c11\u635f\u5931\u7b49\u7b49\u3002<\/li>\n<\/ul>\n<h6>Step 2\uff1a\u63d0\u95ee\uff1a\u4e3a\u4ec0\u4e48\u8fd9\u95ee\u9898\u4f1a\u53d1\u751f\uff1f<\/h6>\n<p>\u8bc6\u522b\u5e76\u786e\u8ba4\u5bfc\u81f4\u5f53\u524d\u95ee\u9898\u53d1\u751f\u7684\u76f4\u63a5\u539f\u56e0\u3002<strong><span style=\"color: #ff0000;\">\u5982\u679c\u539f\u56e0\u662f\u53ef\u89c1\u7684\uff0c\u9a8c\u8bc1\u5b83\u3002<\/span>\u5982\u679c\u539f\u56e0\u662f\u4e0d\u53ef\u89c1\u7684\uff0c\u8003\u8651\u6f5c\u5728\u539f\u56e0\u5e76\u6838\u5b9e\u6700\u53ef\u80fd\u7684\u539f\u56e0<\/strong>\u3002<\/p>\n<h6>Step 3\uff1a\u68c0\u9a8c\u4e0a\u4e00\u6b65\u4e2d\u53d1\u73b0\u7684\u539f\u56e0\u662f\u5426\u662f\u6839\u672c\u539f\u56e0\uff1f<\/h6>\n<p>\u68c0\u67e5\u4e0a\u4e00\u6b65\u4e2d\u7684\u56de\u7b54\u7684\u539f\u56e0\u662f\u5426\u662f\u5bfc\u81f4\u4e8b\u6545\u7684\u6839\u672c\u539f\u56e0\uff0c\u5982\u679c\u4e0d\u662f\uff0c\u5219\u91cd\u590dStep2\u548cStep3\uff0c\u76f4\u81f3\u627e\u5230\u4e8b\u6545\u53d1\u751f\u7684\u6839\u672c\u539f\u56e0\u4e3a\u6b62\uff0c\u6700\u7ec8\u901a\u8fc7\u8fd9\u6837\u4e00\u4e2a\u8fc7\u7a0b\u5efa\u7acb\u4e00\u4e2a\u901a\u5411\u6839\u672c\u539f\u56e0\u7684\u539f\u56e0\/\u6548\u679c\u5173\u7cfb\u94fe\u3002<span style=\"color: #ff0000;\">\u8fd9\u4e2a\u8fc7\u7a0b\u4e00\u822c\u9700\u8981\u6301\u7eed5\u6b21\u4e3a\u4ec0\u4e48\uff08\u53ef\u80fd\u5c11\u4e8e\u6216\u591a\u4e8e5\u4e2a\uff09\uff0c\u8fd9\u4e5f\u662f5whys\u5206\u6790\u6cd5\u540d\u5b57\u7684\u7531\u6765\u3002<\/span><\/p>\n<h6>Step 4\uff1a\u627e\u5230\u95ee\u9898\u53d1\u751f\u7684\u6839\u672c\u539f\u56e0\uff0c\u5236\u5b9a\u6267\u884c\u8ba1\u5212\u5e76\u4fee\u590d<\/h6>\n<p>\u627e\u5230\u95ee\u9898\u53d1\u751f\u7684\u6839\u672c\u539f\u56e0\u540e\uff0c\u91c7\u53d6\u660e\u786e\u7684\u63aa\u65bd\u548c\u624b\u6bb5\u53bb\u5904\u7406\u95ee\u9898\uff0c\u9884\u9632\u548c\u907f\u514d\u7c7b\u4f3c\u95ee\u9898\u7684\u518d\u6b21\u53d1\u751f\u3002\u5bf9\u4e8e\u91c7\u53d6\u7684\u7ea0\u6b63\u63aa\u65bd\u548c\u624b\u6bb5\uff0c\u9700\u8981\u95ee\u95ee\u201c\u91c7\u53d6\u540e\u80fd\u5426\u907f\u514d\u95ee\u9898\u7684\u518d\u6b21\u53d1\u751f\u201d\uff0c\u5982\u679c\u4e0d\u80fd\uff0c\u518d\u627e\u5230\u5176\u4ed6\u7684\u89e3\u51b3\u4e4b\u9053\u3002<\/p>\n<hr \/>\n<h5>\u7ea0\u6b63\u63aa\u65bd\/\u6267\u884c\u8ba1\u5212\u5fc5\u987b\u9075\u5faaSMART\u539f\u5219<\/h5>\n<p>\u5373\uff1a<\/p>\n<p>1. \u76ee\u6807\u5fc5\u987b\u662f<strong><span style=\"color: #ff0000;\">\u5177\u4f53\u7684\uff08Specific\uff09<\/span><\/strong><\/p>\n<p>2. \u76ee\u6807\u5fc5\u987b\u662f<span style=\"color: #ff0000;\"><strong>\u53ef\u4ee5\u8861\u91cf\u7684\uff08Measurable\uff09<\/strong><\/span><\/p>\n<p>3. \u76ee\u6807\u5fc5\u987b\u662f<strong><span style=\"color: #ff0000;\">\u53ef\u4ee5\u8fbe\u5230\u7684\uff08Attainable\uff09<\/span><\/strong><\/p>\n<p>4. \u76ee\u6807\u5fc5\u987b<strong>\u548c\u5176\u4ed6\u76ee\u6807\u5177\u6709\u76f8\u5173\u6027\uff08Relevant\uff09<\/strong><\/p>\n<p>5. \u76ee\u6807\u5fc5\u987b<strong><span style=\"color: #ff0000;\">\u5177\u6709\u660e\u786e\u7684\u622a\u6b62\u671f\u9650\uff08Time-based\uff09<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<h5 id=\"id-\u6a21\u677f-\u53c2\u8003\u94fe\u63a5\uff1a\">\u53c2\u8003\u94fe\u63a5\uff1a<\/h5>\n<ul>\n<li><a href=\"http:\/\/wiki.mbalib.com\/wiki\/5_Whys\">\u4e3a\u4ec0\u4e48\u4e00\u4e3a\u4ec0\u4e48\u5206\u6790\u6cd5<\/a><\/li>\n<li><a href=\"http:\/\/wiki.mbalib.com\/wiki\/%E6%A0%B9%E6%9C%AC%E5%8E%9F%E5%9B%A0%E5%88%86%E6%9E%90\">\u6839\u672c\u539f\u56e0\u5206\u6790<\/a><\/li>\n<li><a href=\"https:\/\/tech.meituan.com\/5whys-method.html\">5whys\u5206\u6790\u6cd5\u5728\u7f8e\u56e2\u5de5\u7a0b\u5e08\u4e2d\u7684\u5b9e\u8df5<\/a><\/li>\n<\/ul>\n<p>=END=<\/p>\n","protected":false},"excerpt":{"rendered":"<p>=Start= \u7f18\u7531\uff1a \u6700\u8fd1\u5728\u5b9e\u9645\u5de5\u4f5c\u4e2d\u6709\u78b0\u5230\u4e00\u4e9b\u770b\u8d77\u6765\u6bd4\u8f83\u4f4e\u7ea7\u7684\u95ee\u9898\uff0c\u4f46\u662f\u53c8\u5b9e\u5b9e\u5728\u5728\u7684\u53d1\u751f\u5728\u81ea\u5df1\u6216\u65c1\u8fb9\u7684\u4eba\u8eab [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[23,2,12],"tags":[1109,1112,1110,1111],"class_list":["post-3893","post","type-post","status-publish","format-standard","hentry","category-knowledgebase-2","category-life","category-tools","tag-5whys","tag-casestudy","tag-1110","tag-1111"],"views":6728,"_links":{"self":[{"href":"https:\/\/ixyzero.com\/blog\/wp-json\/wp\/v2\/posts\/3893","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ixyzero.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ixyzero.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ixyzero.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ixyzero.com\/blog\/wp-json\/wp\/v2\/comments?post=3893"}],"version-history":[{"count":1,"href":"https:\/\/ixyzero.com\/blog\/wp-json\/wp\/v2\/posts\/3893\/revisions"}],"predecessor-version":[{"id":3894,"href":"https:\/\/ixyzero.com\/blog\/wp-json\/wp\/v2\/posts\/3893\/revisions\/3894"}],"wp:attachment":[{"href":"https:\/\/ixyzero.com\/blog\/wp-json\/wp\/v2\/media?parent=3893"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ixyzero.com\/blog\/wp-json\/wp\/v2\/categories?post=3893"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ixyzero.com\/blog\/wp-json\/wp\/v2\/tags?post=3893"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}